For a comprehensive set of logs, please use the agent "debug bundle" functionality which will generate a zipped log file bundle.
Open an administrator cmd.exe prompt:
"C:\Program Files\Jazz Networks\Agent\agent.exe" debug bundle
Depending on agent version, it may take a few minutes for the bundle collection to complete.
On Windows you can find the agent logs in this directory;
- This command requires the elevated command prompt to work correctly, please contact your system administrator if do not have administrative permissions on your machine.
- If you are running the 32-bit agent on a 64-bit version of Windows, the agent executable will be placed in "C:\Program Files (x86)\Jazz Networks\Agent" instead. Jazz recommends only ever running the correct agent for the operating system edition.